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  • Traveline 01709 51 51 51

    Traveline is Travel South Yorkshire’s transport helpline. 

    We are open:

    • From 7am to 8pm Monday to Friday, and 8am to 8pm on weekends (and Bank Holidays)
    • 362 days a year (only closing on Christmas Day, Boxing Day and New Years Day)

    Call Traveline

    How we can help you Customers come first

    How we can help you

    Traveline team

    The Travel South Yorkshire contact centre team are here to help you. Speak to one of our friendly, professional advisors for up-to-date, reliable, personal travel advice and journey planning information. 

    We can also help you with:

    • live departure information
    • ticket and pass information

    Accessibility - we offer the following support services for our customers if required:

    • services for the deaf such as Typetalk (0114 272 2878)
    • translation services through Language Line (click for a list of languages in PDF format)

    Customers come first

    At Traveline, we are passionate about what we do. We will be friendly, helpful and polite, listen to what you say, give you clear, correct and up-to-date information, and treat you fairly.

    Our aims:

    • To answer 82% of calls (over the course of a year)
    • To process online travel pass applications within three days, and paper applications within ten days of receiving them (over the course of a month)

    Read our full Customer Charter.

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