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  • Traveline 01709 51 51 51

    Traveline is Travel South Yorkshire’s transport helpline. 

    Festive Opening Hours

    Please note the Traveline service will be closed on Christmas Day, Boxing Day and New Year’s Day. 

    During these days there will be no live travel updates through the @TSYalerts Twitter feed or the disruptions page

    Date
     
    Open hours
     

    23 Dec

    0700 - 2000

    24 Dec

    0800 - 1800
    25 Dec Closed
    26 Dec Closed
    27 - 31 Dec 0800 - 1800
    1 Jan Closed
    2 Jan onwards Normal hours 


    How we can help you Customers come first


    How we can help you


    Traveline team


    The Travel South Yorkshire contact centre team are here to help you. Speak to one of our friendly, professional advisors for up-to-date, reliable, personal travel advice and journey planning information. 

    We can also help you with:

    • live departure information
    • ticket and pass information


    Accessibility - we offer the following support services for our customers if required:

    • services for the deaf such as Typetalk (0114 272 2878)
    • translation services through Language Line (click for a list of languages in PDF format)

    Customers come first

    At Traveline, we are passionate about what we do. We will be friendly, helpful and polite, listen to what you say, give you clear, correct and up-to-date information, and treat you fairly.

    Our aims:

    • To answer 82% of calls (over the course of a year)
    • To process online travel pass applications within three days, and paper applications within ten days of receiving them (over the course of a month)

     

    Read our full Customer Charter.


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