Download TSY Mobile from the Apple App Store or the Google Play Store.

Once you have registered in TSY Mobile (use “Create Account”), using the “Buy Tickets” menu, you can simply select from Tram Only, Tram & Bus, or All Modes, and then select the ticket you require. Enter your name, address and payment details. By saving your details in our secure payment processing system (Global Pay) you need to do this only once, making future purchases quick and easy. These are mobile tickets and are scanned on vehicle by the conductor or driver.

You can also buy tickets to load onto your smartcard. To do this go to the “smartcard” tab at the bottom of your screen. Hold your smartcard to the back of your phone for 10 seconds or until the app registers your smartcard. Select which ticket you want to buy and go through the payment process. Once completed hold your smartcard to the back of your phone again for 10 seconds or until the app registers. You’re all done and can now use your smartcard ticket.

We accept Mastercard, Visa or Visa Debit. You can buy one ticket per transaction and a receipt will be emailed to you. Both Google Pay and Apple Pay will be coming soon.

You can buy a range of different tickets that work for you. You can choose from 1-day, 5-day flexi bundles (5 days travel for the price of 4), 7-day, or 28-day tickets to be used on the tram; and 1-day tickets for use on the bus and tram; or bus, tram and train. These tickets offer unlimited travel for the duration selected.

To view the full selection, go to Ticket Information in the Help screen.

If you choose a concessionary ticket – child or student – you will be asked for proof of eligibility when you travel.  If you do not have proof of eligibility, you may be asked to buy an adult ticket.

At present, TSY Mobile does not retail any bus-only or rail-only ticket types.

Your ticket will appear as Available in your Ticket Wallet until you decide to activate it. When activated a scannable code appears and the countdown clock begins. The ticket will not expire until 02:30am the day after the date of expiry.

TravelMaster 1-day tickets (bus and tram; or bus, tram and train) work in a slightly different way and are just shown to the conductor / driver as a flash pass.

Yes, you can activate two-day tickets of the same type simultaneously if you wish to travel with someone else on the same account. However, you cannot do this across user groups (e.g. activate a Child Tram Day and an Adult Tram Day).

You can also buy tickets and load them onto someone else’s smartcard.

Yes, tickets do not activate as soon as you purchase them – you need to manually activate a ticket when you are ready to travel. Once purchased, the ticket will sit in the “Available” section, until you activate it, after which it will move into the “Active” section for the duration of its validity.

Un-activated tickets can be kept for a year, so you can buy well in advance of when you want to travel.

We can only refund tickets that have not been activated. You’ll need to contact Traveline on 0800 952 0002 to request a refund.

Make sure that any outstanding App updates are installed.

Refresh your Ticket Wallet by swiping down and it should appear in the Available or Active sections. Check your ticket has not expired. Make sure that payment has been made by checking your email for a receipt and payment taken from your bank account.

If you have changed phone, you won’t be able to see your active ticket(s). To restore tickets to your new phone, go to the Profile screen and tap the Restore Tickets button. You can only restore tickets three times within a six-month period. If you have exceeded this you will need to call Traveline.

You can also try deleting then reinstalling TSY Mobile.

Check you have an internet connection. Refresh your Ticket Wallet by swiping down, make sure you have a ticket in the Available section and select it to activate.

Make sure that any outstanding updates are installed. You can also try deleting then reinstalling TSY Mobile.

Check you have connected with the internet in the last 5 days. Increase the brightness on your phone. You can still travel with a valid ticket, show your ticket to the conductor/driver.

Don’t worry, if you update or delete the app you won’t lose your tickets. Simply log back into your account, your tickets will still be there.

Hold your smartcard to the back of your phone or near the NFC symbol until the app registers your smartcard.

Activated tickets can only be accessed on the phone that they were activated on. However, you can restore activated tickets to a new phone by using the Restore Tickets button in the Profile screen.

You can only restore tickets three times within a six-month period. If you have exceeded this you will need to call Traveline.

Yes, for purchasing, activating and restoring tickets, so make sure you activate your ticket whilst you have a connection. You don’t need a connection to view or scan your ticket but make sure you stay logged into TSY Mobile (as you can’t sign in without an internet connection).

For security purposes, if you have not had a connection for over five days, your ticket will not work until you refresh it by connecting to the internet.

You also do not need an internet connection if you have decided to add your ticket to your smartcard. You need internet whilst scanning the smartcard with your phone to transfer the ticket to the card, but after that there is no requirement for an internet connection.

TSY Mobile is only available to mobile phones using iOS 13.0 and Android 5.0 versions or later.

You won’t be able to access your TSY Mobile tickets. You can either restore tickets to your new phone (go to the Profile screen and tap the Restore Tickets button), or you will need to buy a different ticket via cash or card.

Make sure your card is not visibly broken in any way or in a laminated cardholder/wallet. Try holding your smartcard to the back of your phone for at least 10 seconds.

You can delete the app the same way as you would delete any app on your smartphone, and you would then be free to reinstall it should you ever need to use it again. If you prefer, you are also able to delete your TSY Mobile account by going to Profile, scrolling to the bottom and clicking “Delete Account”. Once your account has been deleted, it cannot be undone. If you ever wished to use TSY Mobile again, you would need to sign up as a new user.

If you delete your account, you will lose any available or active tickets.

There is a range of different ways to contact the Travel South Yorkshire team – full details can be found here.