Your comments and experiences about Travel South Yorkshire are important to us. By giving us your feedback we can continue to improve our products and services.
You can contact us online, by post or by phone. We aim to respond within ten working days to any comments made online, by email or post.
Log into our online MyTSY service to tell us about something or to make a request.
If you have a MyTSY account you can log in to see the status of your feedback or request at any time.
If you don't have a MyTSY account you can complete our Tell us what you think web form with the details of your feedback or request.
For journey and ticket queries you can contact us on our @TravelSYorks Twitter feed.
Email us using our Tell us what you think webform.
Your comment will be forwarded to the relevant department or partner organisation for them to contact you directly.
You can send any written correspondence to the following address:Customer Liaison Team
South Yorkshire Mayoral Combined Authority
11 Broad Street West
Traveline is Travel South Yorkshire’s contact centre. You can get in touch with us on 01709 515151 (local rate calls).
We can provide journey planning information, and support you with applying for and using your travel pass, as well as logging your feedback about all aspects of the transport network in South Yorkshire.
We are open:
7am to 7pm Monday to Friday
8am to 7pm Saturday and Sunday
362 days a year (only closing on Christmas Day, Boxing Day and New Years Day).
Visit our Traveline information page for more information on how we can help you, as well as updates about our performance
If you have witnessed troublemakers or an incident on public transport, at an interchange or at a stop, or damage to a shelter, we need to hear about it.
Complete our Tell us what you think web form with the details, alternatively you can use your MyTSY account to log feedback or requests.
Visit our Travel Safe page to find out how to report serious incidents as well as find useful direct contact details for our partner organisations.
Our Customer Charter
Our Customer Charter lets you know about what we do, our commitment to providing services to the standard you expect and why your feedback is important to us. We want you to know and understand how your opinions about the services we, and our partners, provide allow us to better meet your needs. The Charter also tells you what you can expect from us when you give us any comments.
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