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  • Contact us

  • Your comments and experiences about Travel South Yorkshire are important to us and by giving us your feedback we can continue to improve our products and services. You can contact us easily online, by post or by phone.

    Online (MyTSY personalised account) Email us (don’t have a MyTSY account) Write to us Call Traveline Report an incident Keep in touch


    You can use our NEW online MyTSY service to report and tell us about something or to make a request.

    Use the MyTSY service to let us know what you think about the following areas:

    • Using public transport: your bus, tram or train journey, service or staff
    • An interchange or Park & Ride site
    • The website
    • Ticketing
    • Public transport information online, at a bus/tram stop, in an interchange or at an information kiosk
    • Inmotion sustainable travel options
    • Traveline
    • Request to move a bus stop or request a new stop

    We always aim to respond within 10 working days and by creating a MyTSY account to report something you can log in to see the status of your feedback or request at any time.

    Email us

    You can email us if you don't have an online MyTSY account. You won't be able to track the status of your complaint this way but it will be forwarded to the relevant department for them to contact you directly.

    We always aim to respond to emails within 10 working days.

    Write to us

    You can also contact us in writing by sending your letter to us at:

    Customer Liaison Team
    South Yorkshire Passenger Transport Executive
    11 Broad Street West
    S1 2BQ

    We always aim to respond to letters within 10 working days.

    Call Traveline

    Traveline is Travel South Yorkshire’s transport helpline. You can contact us on 01709 515151.

    Please note the Traveline service will be closed on Christmas Day, Boxing Day and New Year’s Day. During these days there will be no live travel updates through the @TSYalerts Twitter feed or the disruptions page.

    We are normally open from:

    • 8am to 8pm seven days a week
    • 362 days a year (only closing on Christmas Day, Boxing Day and New Years Day). 

    Traveline Opening Hours

    Christmas and New Year Opening hours

    Open hours

    23 Dec

    0800 - 2000

    24 Dec

    0800 - 1800
    25 Dec Closed
    26 Dec Closed
    27 - 31 Dec 0800 - 1800
    1 Jan Closed
    2 Jan onwards Normal hours 


    For more information on how we can help you visit our Traveline information page.

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    Report an incident

    If you have witnessed troublemakers or an incident on public transport, at an interchange or at a stop, or damage to a shelter, we need to hear about it. Visit our Safety page to find out how to report incidents as well as find useful direct contact details for our partner organisations.

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    Keep in touch

    There are a variety of ways to keep up to date with the latest travel information in South Yorkshire.

    • Register for a MyTSY account: you can create a MyTSY account to manage your timetable update , sign up to our monthly email newsletter and use our personalised travel tool dashboards with your own customised travel information.
    • Sign up to our monthly email newsletter - you can sign up using our MyTSY service.
    • Find us on Facebook
    • Follow us on Twitter: @TravelSYorks for general travel related news and information.
    • Get up to date travel information with @TSYalerts on Twitter

    You can also find information on our Interchanges, Accessible travel options and Language Line (PDF) in the main Contact Us menu.

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  • Useful Links

    You may also be interested in the following pages:
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