Rail station ticket office changes – public consultation

The Government has confirmed its proposals to close most of the ticket offices in railway stations across England. Under the plans, all ticket offices in their current form would close over the next three years, but major stations would keep ticket offices as travel centre hubs.
 
You can have your say on the proposed changes in a public consultation carried out by independent watchdog, Transport Focus.
 
Take part by Friday 1st September 2023 on the Transport Focus website.
 
Train operators’ have published proposals to change ticket offices and how they sell tickets at stations in South Yorkshire, as well as how to give feedback.  
 

Northern

Details of the proposals at stations operated by Northern:northernrailway.co.uk/consultation-2023.
 
Customers can provide feedback by emailing TicketOffice.Northern@transportfocus.org.uk. 
 

East Midlands Railway (EMR)

Details of the proposals at stations operated by EMR:  eastmidlandsrailway.co.uk/modernisation-consultation.
 
Customers can provide feedback by emailing TicketOffice.EMR@transportfocus.org.uk. 
 

London North Eastern Railway (LNER)

Details of the proposals at stations operated by LNER:lner.co.uk/news/lner-proposes-evolutions-and-enhancements-at-its-stations/.
 
Customers can provide feedback by emailing TicketOffice.LNER@transportfocus.org.uk.
 
Alternatively, you can have your say by completing a consultation response form or by writing to: RTEH-XAGE-BYKZ, Transport Focus, PO Box 5594, Southend on Sea, SS1 9PZ.
 
For assistance to provide your feedback, call Transport Focus on 0300 123 2350.