Traveline is Travel South Yorkshire’s transport helpline.
How we can help you
The Travel South Yorkshire contact centre team are here to help you. Speak to one of our friendly, professional advisors for up-to-date, reliable, personal travel advice and journey planning information.
We can also help you with:
live departure information
ticket and pass information
logging feedback and issues from across the South Yorkshire network
Accessibility - we offer the following support services for our customers if required:
services for the deaf such as Typetalk (0114 272 2878)
Traveline Contact Centre Performance – January to March 2021
The Traveline team were offered a total of 36,956 calls over this three-month period. Of these, the team answered 33,073 calls, helping our customers with journey planning, live departure information, travel pass queries and lots of other support and advice related to public transport.
Percentage of Calls Answered
The Traveline team’s annual target is answering 82% of calls. The percentage answered from January to March 2021 was 89.5%.
Average Waiting Time
On average, our customers were waiting for 68 seconds between dialling and speaking to an advisor.
Number of Travel Pass Applications processed
Over this three-month period, the Traveline team processed 5,773 travel pass applications.
Average Application Processing time
The Traveline team keep track of how long an application has been pending, from the moment it arrives in the office to the point it is accepted or in some cases rejected. Over this three-month period, applications took an average of one day to be processed.