Pass application rules

What you need for pass applications

Use this page to find out what documents to send us when applying for a pass, it will mean we can send you your pass quickly. Your application may be rejected if these guidelines are not followed:

General rules for ALL passes Acceptable Photo guidelines ENCTS Disabled Pass ENCTS Disabled +Carer Pass ENCTS Visually Impaired Person Pass ENCTS Visually Impaired +Carer Pass Senior Pass Auto Renewals

General rules for ALL passes

Follow these guidelines before submitting your application.

The name of the pass application/account name must match the name on the proof documents

You must provide full address details – including house number/name, street, postcode

Your photo must meet the acceptable photo guidelines below

You must provide your date of birth

Proof of identity documents we accept for all passes (see additional guidance for Disabled and Disabled + Carer):

Birth certificate – scanned copy or photo of the certificate uploaded

Passport identifier – the 28 characters on the bottom line of your passport e.g. 1041211587GBR0205169F1604120

Driving licence number.

NHS Medical Card - scanned copy or photo of the card uploaded

NHS Medical Prescriptions - scanned copy or photo of the prescription uploaded

Any other official letter that states your date of birth

For parents/guardians applying for a pass on behalf of your child (MegaTravel and 16-18 Travel Passes) then you must create a MyTSY account in the name of the child with a separate email address (not your own email address if it has already been used on your own MyTSY account)

Do not send us the original documents if applying by post – a photocopy is all we need. All documents (originals and copies) are destroyed once the pass is ordered.

Unfortunately we can't accept a letter confirming your National Insurance number as proof of identity, as it doesn't state your date of birth.

Acceptable Photograph Guidelines

Your photo must meet the following guidelines:

Your face should fill ¾ of the photo. You must be facing forward.

No hats, sunglasses or half selfies - we need to see your full face

Not too dark, no one else in the picture and no full body photos

No app filters - we need to see your full face

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Disabled Passes

We provide several different types of disabled person’s travel pass – you can find out more about what type of pass is right for you on our Disabled Persons Pass page.

Click on the different disabled person pass types below to find out the types of documentation you will need to provide in order to prove eligibility.

ENCTS Disabled Pass

Documents we accept as proof for a disabled pass
ALL must be dated within last six months

Personal Independence Payment (PIP) letter which states a score of either 8 points or more in “Moving Around”, or 8 points or more in “Communicating”

A letter from the Department for Work and Pensions (DWP) showing that you have been awarded “Higher Rate Mobility Component” of Disability Living Allowance (DLA)

Proof letter stating that you have been awarded a “Blue Badge”

Copy of “Blue Badge” (we need to see both sides, as one side shows your name and photo, and the other side has the ‘valid to’ date)

Proof letter that you are receiving War Pensioner's Mobility Supplement

A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a pass

A completed Mental Health Transport Concession form signed and stamped by your psychiatrist (Barnsley only)

Disabled Passes are valid until your 66th birthday, after which you qualify for a Senior Pass instead (exception – this does not apply to Visually Impaired or +Carer Passes).

ENCTS Disabled +Carer Pass

If you believe you are entitled ENCTS Disabled +Carer Pass, you will need to provide us with one of the ENCTS Disabled Pass proof documents in the section above and also one of the following (ALL must be dated within last six months):

Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate

A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA)

A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance

A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.

ENCTS Visually Impaired Person Pass

If you are applying for the first time you will need to provide us with one of the following proof documents:

Certificate of Visual Impairment (CVI)

A letter from Sheffield Royal Society for the Blind (SRSB), or you can contact them and they will apply on your behalf

A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a visually impaired/partially sighted pass.

If you already hold a Visually Impaired Person's Pass, and it is due for renewal, we do not need you to submit proof documents again. When it is time to renew your pass please email us at passes@sypte.co.uk or call us on 01709 515151.

ENCTS Visually Impaired +Carer Pass

If you believe you are entitled ENCTS Visually Impaired +Carer Pass you will need to provide us with one of the ENCTS Visually Impaired Pass proof documents in the section above and also one of the following (ALL must be dated within last six months):

Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate

A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA)

A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance

A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.

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Senior Pass Auto Renewals

If your pass expires we will send you a new pass automatically. All you need to do is look out for it landing on your doormat. You can find more information on the Senior Pass Renewals page.

Your new pass should arrive 4-6 weeks before your current pass expires. If your new travel pass hasn’t arrived 4 weeks before your current pass expires, please let us know by emailing passes@sypte.co.uk or calling 01709 515151.

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