Visit our Coronavirus page for travel information and advice
If you need to use public transport, use our Journey Planner
We recommend that you contact us about renewing your Disabled Pass two months before it expires as you may need to go to your local council to have your continuing entitlement confirmed.
If your pass has already expired or is due to expire, you can request a renewal online or by calling Traveline on 01709 51 51 51.
If your appearance has significantly changed since your last pass was issued we recommend that you provide a new photograph. Please see the acceptable photo guidance.
Our priority is to protect the safety of both our customers and our staff in these uncertain times. In order to be able to maintain a customer contact service our Traveline team will shortly be moving to more remote working, this means we will be unable to receive and process postal or drop box paper application forms for our concessionary passes at this time. We’re sorry for any inconvenience this may cause.
You can still apply online which we aim to get delivered to you in 11 days, we’ll continue to monitor the situation and provide updates when we can.
You may also be interested in the following pages:
Disabled Pass main page
Disabled Pass - Replace lost or stolen pass
Disabled Pass - Apply by post
Disabled Pass - FAQs
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