Travelling on public transport
last updated 23 July 2020 16:20 - face covering guidance updated to include interchanges and stations from 24 July.
We’re advising people across South Yorkshire to consider all other forms of transport, such as cycling and walking, before using public transport
While our public transport network continues to run, our priority is the safety of our customers and our staff. We need everyone to play their part to help people who need to travel to stay safe.
Anyone feeling unwell with symptoms of coronavirus - a new, continuous cough, loss of sense of taste or smell, or a high temperature – should not travel, to help to protect others from infection.
What we need you to do
- Stay local and walk or cycle if you can, where this is not possible use public transport.
- Avoid peak times and think about the routes and ways you travel, so that everyone has more space to stay safe.
- Protect yourself and others by the government guidelines on social distancing wherever possible, both on vehicles and while waiting at bus stops or at Interchanges.
- You must wear a face covering when using public transport – you could be refused entry if you are not. You must also wear a face covering in interchanges and stations, as well as on board public transport.
Find out more on the Gov.uk website.
- Carry your own hand sanitiser with you. Wash or use sanitiser on your hands before and after using public transport and catch coughs and sneezes in tissues.
- Please follow the instructions on our notices or given by staff
- Be patient and kind to other passengers and staff
Your journey may take longer than normal and some routes may be busier than usual, but please be patient and considerate of staff and other customers during your journey.
It is likely that buses will reach capacity quickly and customers waiting at a bus stop may see buses drive past with ‘Bus Full’ signs on their destination screens.
When buses have reached capacity (all available seats taken) the driver will only pull up at the stop to let a passenger get on if a passenger needs to get off. A strict ‘one-off, one-on’ policy will be in place. First and Stagecoach have updated their apps to show capacity indicators. You can find out more on our 'When is the best time to travel' page.
You will need to allow extra time for your journey and be prepared to wait.
While capacity is reduced on buses, there may be more people waiting to board the last bus than the bus is able to carry. If this happens, operator bus drivers will be able to get in touch with the depot for assistance. You may also wish to consider alternative means of travel to complete your journey.
As always, bus drivers will use their discretion when it comes to vulnerable customers.
You must wear a face covering when using public transport to maintain a safer environment and prevent spreading the virus – you could be refused entry if you are not.
You must wear a face covering in interchanges and stations as well as on board public transport.
A face covering is a cloth covering that covers your nose and mouth - you should make or buy your own. You can find out how to wear and make a face covering on the Gov.uk website.
Children under 11 don't need to wear a face covering and exemptions will apply to some passengers due to health conditions or disabilities. This includes people who have breathing difficulties and other respiratory conditions, visual impairments or mental health conditions. You can find a list of exemptions on the Gov.uk website exemptions page.
If you have a health condition which means you’re unable to wear a face covering, you’ll need to let staff on board know. If it’s easier for you, you can download our journey assistance cards, and you can show the face covering exemption card when you travel.
Your driver may not be wearing a face covering if they are behind a screen, as the screen helps to provide protection.
You can find out more about the regulations on the Gov.uk website.
What we are doing at our interchanges
We’re working closely with bus, tram and rail companies to reassure people who need to travel that we're doing all we can to keep our customers safe and allow them to make the journeys they need to.
- We’ve put focused cleaning regimes in place at all our interchanges which include extra attention to ensure doors, handrails, lifts and ticket machines remain disinfected.
- Our toilets are free until further notice to give everyone access to handwashing.
- We’re introducing barriers where needed, creating separate entrance and exit points to interchanges, with separate boarding and alighting where possible along with indoor and outdoor queue management.
- We’re working closely with local authorities to agree how to safely manage shared space to regulate customer numbers at interchanges and enable social distancing.
What operators are doing onboard
Public transport operators have stringent procedures in place to keep vehicles clean, with extra focus on common areas of customers contact. Specific measures include:
- increased cleaning frequency of all grab rails and poles, entrance door handles, window ledges and other touchpoints;
- encouraging staff to increase their handwashing frequency, and providing additional cleaning facilities to enable them to do so;
- displaying NHS advice on vehicle;
- continuing to offer contactless payment on vehicle; and exact fare only cash payments to minimise contact.
We will continue to listen to customer feedback and monitor travel patterns to make service changes where they’re needed to help customers travel safely.
You can feedback to us on our tell us form.