Replace your lost or stolen Senior pass


If you originally applied for your Senior Pass through MyTSY you can also order a replacement pass through your account - sign in to replace your pass. You will be charged an administration fee (currently £7) to process your replacement application for lost or damaged passes if you have not taken out pass protection.

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Your replacement pass will be posted to your home address. You should receive a replacement pass within 11 days if replacing online.

If you didn't use MyTSY to order your pass originally then you can also apply for a replacement card by phoning Traveline on 01709 515151.

If your Senior Pass is stolen you can get a free replacement by contacting the police and giving us a crime reference number.

Pass protection

Pass protection can be taken out against Senior Citizen Passes for £5 for five years. This will enable you to replace your old pass free of charge should you lose it during the five years which it is valid. Please read the pass protection terms and conditions (PDF, 81Kb) before applying.

Other useful pages:

Other useful pages you may be interested in:

Apply for your Senior Pass
 Renew your Senior Pass
 Senior Pass FAQs
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