Visit our Coronavirus page for travel information and advice
If you originally applied for your Disabled Person's Pass through MyTSY you can also order a replacement pass through your account - sign in to replace your pass. You will be charged an administration fee (currently £7) to process your replacement application for lost or damaged passes.
Your replacement pass will be posted to your home address. You should receive a replacement pass within 11 days if replacing online.
If your Disabled Person’s Pass is stolen you can get a free replacement by contacting the police and giving us a crime reference number.
Our priority is to protect the safety of both our customers and our staff in these uncertain times. In order to be able to maintain a customer contact service our Traveline team will shortly be moving to more remote working, this means we will be unable to receive and process postal or drop box paper application forms for our concessionary passes at this time. We’re sorry for any inconvenience this may cause.
You can still apply online which we aim to get delivered to you in 11 days, we’ll continue to monitor the situation and provide updates when we can.
You may also be interested in the following pages:
Disabled Pass main page
Disabled Pass - Renew your pass
Disabled Pass - Apply by post
Disabled Pass - FAQs
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