Travelling on public transport
last updated 16 July 2021 - updated in line with Government Summer roadmap changes
Our priority is the safety of our customers and our staff. We need everyone to play their part to help people to stay safe.
Anyone feeling unwell with symptoms of coronavirus - a new, continuous cough, loss of sense of taste or smell, or a high temperature – should not travel, to help to protect others from infection.
For the latest health information and advice about Coronavirus visit the NHS website:
What we need you to do
As restrictions are lifted, places and travel will be busier. To help reduce the spread of COVID-19 you should continue to:
- Be patient and flexible when you travel, plan ahead and travel at quieter times (we're currently experiencing busier times on weekdays between 3-4pm on bus and 7-9am and 3-5pm on tram). Check for busier times on our operator capacity app page.
- Be kind to other passengers and staff.
- Wear a face covering in interchanges and stations, unless you're exempt. This is mandatory even after the legal requirement ends on Monday 19 July. Customers who do not wear a face covering in an interchange and do not have a valid exemption will be advised to wear one.
- Wear a face covering onboard public transport if you can. We strongly encourage you to follow Government guidance from 19 July, that expects and recommends that you wear face coverings in crowded areas, such as onboard public transport.
- Allow space for yourself and others, wash or sanitise your hands frequently and use contactless payment or buy your ticket in advance.
- Walk or cycle if you can.
- Please follow the instructions on our notices or given by staff.
Your journey may take longer than normal and some routes may be busier than usual, but please be patient and considerate of staff and other customers during your journey.
You must wear a face covering in interchanges and stations unless you're exempt.
This helps to maintain a safer environment and prevent spreading the virus – this is mandatory even after the legal requirement ends on Monday 19 July.
We strongly encourage you to follow Government guidance from 19 July, that expects and recommends that you wear face coverings in crowded areas, such as onboard public transport.
If you have a health condition which means you’re unable to wear a face covering, you’ll need to let staff in our interchanges and stations know. If it’s easier for you, you can download our journey assistance cards, and you can show the face covering exemption card when you travel.
Your driver may not be wearing a face covering if they are behind a screen, as the screen helps to provide protection.
What we are doing at our interchanges
We’re working closely with bus, tram and rail companies to reassure people who need to travel that we're doing all we can to keep our customers safe.
- We’ve put focused cleaning regimes in place at all our interchanges which include extra attention to ensure doors, handrails, lifts and ticket machines remain disinfected.
- Our toilets are free until further notice to give everyone access to handwashing.
What operators are doing onboard
Operators are continuing to do everything they can to ensure people can travel with confidence. This includes delivering enhanced cleaning regimes, ensuring vehicles are well ventilated and providing tools such as apps to allow customers to see how busy their bus, tram, or train is and help plan their journey in advance.
They will expect people to think of others and wear a face covering on board, if they can, in line with government guidance.
We will continue to listen to customer feedback and monitor travel patterns to make service changes where they’re needed to help customers travel safely.
You can feedback to us on our tell us form.