last updated: 23 July 2020 - face covering guidance updated to include interchanges and stations
What we need you to do
You can play your part by walking or cycling if you can, and if you use public transport keep your distance from each other in interchanges and when queuing at bus stops.
Notices and floor markers at stops will help people to stay safe.
You must wear a face covering when you use public transport. From Friday 24 July, you’ll need to wear a face covering in interchanges and stations, as well as on board public transport.
Sit apart from others on buses, trams and trains. Seats will be marked as available onboard to help you distance.
If you can, use the upper deck on any double deck buses or take the window seat to leave more space.
What are we doing ?
We’ve implemented a number of social distancing measures at our interchanges to keep you and our people safe.
limiting the number of team members at our customer services desks
installing screens and floor vinyls to help you move around our interchanges safely.
PA systems will also share the latest government advice.
Hand sanitiser is available and our toilets are free to use to ensure you can wash your hands regularly.
What are operators doing?
In order to enable social distancing, buses will be operating at a reduced capacity with 45% of seats (just less than one in every two seats) being available for customers and no standing allowed. Operators are communicating with customers about how to social distance on board via:
Vehicle capacity signs and vinyls on each bus showing the maximum number of passengers that can be carried at any one time.
On First Group buses capacity is: Double decker – 31-35, Single decker- 17-19, Midi bus - 13-17.
On Stagecoach buses capacity is: Double decker – 32, Single decker- 19, Minibus – 11, Midi bus - 17
Posters on buses to clearly show where you should/shouldn’t sit to maintain a safe distance. You should only sit with somebody if they're in your household or bubble. On Stagecoach buses it's one person per double seat. Leave the seat behind or next to someone empty.
Passengers are not permitted to stand on board vehicles.
New ‘Bus Full’ messages on vehicle destination boards to advise customers when a vehicle has reached its reduced capacity. Drivers will only allow another passenger to board if a passenger gets off.
Bus operator apps for First and Stagecoach have now been updated to add capacity checkers so you can see how busy your bus is and whether there is a seat free. Visit our 'When is the best time to travel page' for more information.
Supertram is currently determining the measures they will employ to enable social distancing on their tram and tram train vehicles. Measures being considered include:
Vinyls on the doors of trams, both internal and external facing, with key safety messages
Posters on trams with key safety messages
Updating on-board audio announcements to raise awareness of seats marked ‘out of use’.
Each train operator is applying appropriate measures for each individual vehicle type to ensure social distancing can be achieved. These include:
Seat bands (or red and green labels) will be applied to indicate which seats are ‘out of use’ and where customers can sit to adhere to social distancing guidelines.
Each operator will apply consideration where customers are travelling with companions and seating space need to be provided close together.
Hazard tape will be in place around control panels to ensure staff can access them safely.
Sections of the train will be isolated to segregate staff and customers.
Social distancing and signs in place at passenger touch points (in carriages, on doors etc.).
Signage on toilets encouraging social distancing when entering/exiting.
Posters to remind passengers to follow Government’s guidance on hygiene and handwashing.