Help for vulnerable people
Last updated: 1 July 2020 16:00 - Community Transport update
Disabled passenger travel - what we are doing
We are encouraging customers who require assistance when travelling, who normally contact their transport operator ahead of time to continue to do so.
We have liaised with local operators who have advised their drivers and conductors continue to support customers, wherever possible, as well as asking customers to consider the travel needs of vulnerable passengers and those in a wheelchair.
Drivers and conductors will help visually impaired customers and people with hidden disabilities at stops and onboard, as before, to assist access. In addition, customers can continue to use the Journey Assistance cards, which customers can print out and show to the bus driver as a way of discretely asking for a little extra help. These are available on our Journey Assistance Card page or on the operators websites.
If a bus driver has to leave their cab to help vulnerable customers, they will follow government advice and wear a face covering whilst they are in the open area of the bus, briefly in closer contact with the passenger.
Guidance for blind and visually impaired passengers
The Guide Dogs website provides useful information to help travel safely and observe social distancing rules while making essential journeys. Read more on the Guide dogs website.
Community Transport Dial-a-Ride services in South Yorkshire are beginning to restart. In Sheffield, Rotherham and Doncaster, services restarted on Wednesday 1 July. In Barnsley, services are due to restart on Tuesday 7 July.
The service will be provided for essential journeys only and a maximum of two trips per week, per passenger will be permitted with trips limited to within 5 miles. This is so that the Community Bus operators can accommodate as many journeys and support as many customers as possible whilst space on their vehicles is reduced due to social distancing measures. Hospital services are not available at this time.
Only one passenger – or two from the same household - may travel in the minibus and will use the seats furthest from the driver at the rear of the vehicle.
Customers are not permitted to travel if they have any symptoms of COVID-19 (check the NHS website for symptoms) and will be asked to confirm they do not have symptoms before entering the vehicle.
Drivers may only provide minimal assistance to passengers, which does not include assistance with securing seatbelts, securing wheelchairs or mobility scooters but may include the securing of walking frames.
To ensure the safety of everyone onboard, passengers must be able to board and alight using the vehicle side entrance without assistance except from a household member.
Help with basic necessities
If you or someone you know is struggling to access basic necessities, there are people across South Yorkshire who can help.
Contact Barnsley Council’s COVID-19 emergency contact centre – can offer help for vulnerable people who need emergency support such as essential food and help with medication
Contact AgeUK Barnsley – can provide support, information and help for things like shopping. You can call them on 01226 776 820
Contact Doncaster Community Hub for Coronavirus support – can provide support with:
- Delivery of emergency food
- Collection and delivery of medication
- Regular check-ins with people who are isolated
- Signpost and support to others who can help including local volunteers
Contact Rotherham Metropolitan Borough Council – can provide support for people who have no other help for basic tasks
Contact Sheffield City Council – can provide help with collecting shopping, medication and providing social contact
Use the map on the Voluntary Action Sheffield website – find support at a local level from voluntary groups in Sheffield.