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Coronavirus: Public transport in South Yorkshire

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South Yorkshire Passenger Transport Executive (SYPTE) is repeating Government advice against non-essential use of public transport, to contain the spread of Coronavirus (COVID-19).


Public transport informationHelp for elderly and vulnerable peopleTicket refundsService Changes & updates  


Public transport information and advice


Public transport services in South Yorkshire currently continue to operate for those that need to travel for essential reasons. Passengers are advised to vary travel times and avoid rush hour where possible. Those feeling unwell with symptoms of Coronavirus - a new, continuous cough or a high temperature – should not travel, to help to protect others from infection.

SYPTE Director of Customer Services, Tim Taylor, said: 

“SYPTE is working closely with the region’s bus, tram and rail companies as the Coronavirus situation continues to develop. We want to reassure those that need to travel – for work or to support family or friends - that, collectively, we are doing all we can to keep our customers safe and allow them to make necessary journeys.

“We’re reminding passengers to wash their hands before and after using public transport, and to catch coughs and sneezes in tissues. Focused cleaning regimes have been introduced at all Travel South Yorkshire Interchanges. This includes extra attention to ensure doors, hand rails, lifts and ticket machines remain disinfected. Charges for the use of the toilet facilities have been lifted until further notice to help everyone with handwashing.

“Public transport operators have stringent procedures in place to keep vehicles clean, with extra focus on common areas of customers contact. Specific measures include: increased cleaning frequency of all grab rails and poles, entrance door handles, window ledges and other touchpoints; encouraging staff to increase their handwashing frequency, and providing additional cleaning facilities to enable them to do so; displaying NHS advice on vehicle; and continuing to offer contactless payment on vehicle.

“Please check for travel updates from Travel South Yorkshire and individual operators ahead of your journey as circumstances are evolving rapidly. The Coronavirus situation is fluid. As such, SYPTE will continue to take advice from Public Health England. Regular passenger updates will be posted on our website and social media channels.”


Help for elderly and vulnerable people

If you or someone you know is struggling to access basic necessities, there are people across South Yorkshire who can help. 

Barnsley

Contact Barnsley Council’s COVID-19 emergency contact centre – can offer help for vulnerable people who need emergency support such as essential food and help with medication

Contact AgeUK Barnsley – can provide support, information and help for things like shopping. You can call them on 01226 776 820

Doncaster

Contact Doncaster Community Hub for Coronavirus support – can provide support with: 

• Delivery of emergency food
• Collection and delivery of medication
• Regular check-ins with people who are isolated
• Signpost and support to others who can help including local volunteers

Rotherham

Contact Rotherham Metropolitan Borough Council – can provide support for people who have no other help for basic tasks

Sheffield

Contact Sheffield City Council – can provide help with collecting shopping, medication and providing social contact

Use the map on the Voluntary Action Sheffield website – find support at a local level from voluntary groups in Sheffield.


Ticket refunds due to Coronavirus

We have detailed ticket refund information below for customers who are following the Government’s advice on working from home or are self-isolating at home. 

You will need to contact the bus, tram or train operator you bought the ticket from in the first instance for help and guidance:

First Bus

First have published full refund guidance on their website - here are the options: 

Mobile tickets (mTickets) bought in the First app

Please email the mTicket support team mticket-support@firstgroup.com. Please include the mobile number and email address associated with your mTicket account . Alternatively, please call First directly on 0330 094 7577.

Subscription tickets

Please email first.etickets@firstgroup.com and include the email address and telephone number associated with your subscription.

For tickets bought on First’s website to print at home (eTickets, e.g. airport services)

Please call: 0345 646 0707 and select option 2 then option 2.

Paper tickets

Please call 0345 646 0707 and select option 2 then option 3 or email us at: SSC-TicketEnquiries@firstgroup.com


Northern railway

For information and details of how to claim a refund please visit Northern’s website


Stagecoach Bus and Supertram

Stagecoach have published ticket refund guidance on the Stagecoach website

Please email customer.services@stagecoachbus.com you’ll need to include: 

• The name of the ticket and the duration
• Whether you bought in person/online/through the Stagecoach bus app
• Stagecoach smartcard number (if applicable)
• The email address linked to your Stagecoach account (if bought online/app)
• Any receipts/confirmation of the start/end date of your ticket


TransPennine Express

The latest information about how you can claim ticket refunds can be found on the TransPennine Express website 


TravelMaster

TravelMaster have taken the difficult decision to temporarily suspend all their refunds, other than those required by law, understandably due to sales declining they may not have the reserves to fund this for all customers who might ask for them. This means refunds for unused or partially used tickets are not currently available. 

Check sytravelmaster.com/coronavirus for more information.  


Service changes and keeping up to date:

 

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