Traveline

Traveline is Travel South Yorkshire’s transport helpline. We operate seven days a week, 363 days a year (only closing on Christmas Day and New Years Day). We are here to help provide you with answers to your public transport questions wherever you are.

How we can help you Customers come first Short on time, drop us a line…  

How we can help you

The Travel South Yorkshire contact centre team are here to help you. Speak to one of our friendly, professional advisors for up-to-date, reliable, personal travel advice and journey planning information. We also provide a range of high quality helpdesk and support services which include:

• live departure information  
• registering for email timetable updates  
• ticket and pass information  
• concessionary pass applications and enquiries
• travel assistance to work and training  
• passing on your feedback and comments via Tell Us What You Think  
• reporting damage and anti-social behaviour on and around public transport
• services for the deaf such as Typetalk
• translation services such as Language Line (PDF, 102Kb).

Customers come first

Travel South Yorkshire puts you at the heart of everything we do. We recruit our contact centre team for their friendliness, passion and excellent attitude, to deliver a first-rate service to all of our customers. As a result, we were finalists in the 2009 National Customer Service Awards.
 

Travel South Yorkshire promises to always:

• be welcoming, friendly, helpful and polite
• listen to what you say
• give you clear, correct and up-to-date information
• treat you fairly
• offer a range of ways that you can contact us
• answer 90% of calls within the working day, of which 80% will be answered within 30 seconds
• reply to your comments within five working days and telephone messages or emails within one working day.

Short on time, drop us a line…

For personalised travel and journey planning advice, please contact us on 01709 51 51 51. Your comments and experiences about Travel South Yorkshire products and services are important to us. Why not tell us what you think?

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