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Dementia Awareness for the Railways

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Last week, our frontline staff were joined by local community groups for a ‘Dementia Awareness for the Railways’ training session.

The session, delivered by Bentham Line Community Rail Partnership covered a wide range of topics relating to dementia, from recognising the signs and different types of dementia, to understanding how to manage behavioural shifts. 

The group took away some valuable information from this session on how to assist and communicate with passengers who suffer from dementia. Our team will now be able to put this into practice to help make traveling on public transport as relaxing and reassuring as possible for people living with dementia.

Here’s what some of them that took part had to say: 

“As I like to chat with everyone who passes through our stations, this training will help me spot the signs of dementia and understand how I can support them with their journey” – John Seiles, Customer Service Ambassador at Swinton station

“This training has given me a greater awareness of the illness and helped me understand how we can work together as a community to cater for the needs of those living with dementia. I’ve seen dementia first hand, and I think it’s fantastic that SYPTE and the rail operators are looking at how they can support people even further” - Frank Knapton, Friends of Mexborough.

“I’ve taken some really interesting thoughts away with me. There definitely needs to be more training across the board on this subject, so I’m really glad I’ve had the opportunity”. Mark Simpson, Customer Services Manager.

 Find out more about the Dementia and Community Rail project on the Community Rail Lancashire website.

Dementia Awareness training

 


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