Applying with the paper application form takes longer to process and it may take up to 21 working days before your pass is processed.
Please enclose the relevant proof documents listed on the form (photocopies only please not original documents) and a recent passport size photograph. Read the full guidance of documents we accept on the 'What I need to apply' page and acceptable photo guidelines.
Enclose these documents in an envelope with your Completed paper application form (PDF, 447Kb) - you can then either post it to the address on the form or use the drop off box at our Customer Service desks in some of our interchanges.
Download the Paper application form to get started >> (PDF, 447Kb)
You can also apply online which is quicker (takes up to 7 days) visit the Disabled pass page for more information on applying online.